Category Archives: Trouble Shooting / Error Messages

WSUS Incompatibility – Spider initially fails to start

When logging onto the PCSchool Spider an error presents as: If WSUS is installed on the machine it will change one of the dll’s to the 64 bit. Changing the “32 bit application” to false will start Spider working but … Continue reading

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Crystal Report Error in Spider when Printing Reports

Issue – when printing / viewing reports within the Spider you may receive an error similar to the one below: Solution – Copy the files from the crystal installation to the aspet_client folder inside the website folder.  Copy all the … Continue reading

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SQL Server 2005/2008/R2 with data migrated from Version 2000

Issue – When opening the Teacher Timetable control in Spider the following error is received:  (The above error states: “Error generating SELECT failed because the following SET options have incorrect settings is ‘ARITHABORT’. Verify that SET options are correct for use … Continue reading

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Email Error – ‘The memory could not be “read” ‘

Issue  – A school is sending out a bulk email to 600 + email recipients. The email has a single page attachment. After selecting ‘Send Email’ in PCSchool they get the following error: ‘The instruction at “0x7c93729b’ referenced memory at “0x7a193bcf”. … Continue reading

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Changing Default Time-out in Spider

Issue: Some users find that the Spider views time-out too quickly (eg. after 10 minutes of no activity they are required to re-enter their username and password. Solution: You can extend the length of the time-out. First open your Internet … Continue reading

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Spider and IE9 (Internet Explorer 9)

Issue Some of the issues we have found with accessing Spider with IE9 include: – Unable to navigate to additional pages when selecting Teacher Codes. – Inability to select a  Teacher Code in the list. – Result Entry does not … Continue reading

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Importing the Database From One Version of SQL to a Newer Version when Moving to a New Server

If you are currently running PCSchool on an SQL2005 server and are transferring PCSchool to a new server which has a newer version of SQL (eg. SQL2008) then a possible error you may receive after the transfer is ‘ERROR: 515 – SQLSTATE: 23000 – Execute … Continue reading

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‘Enter Valid Date’ error when logging in

Question: When I log in to PCSchool I get the error message ‘Please enter a vaild date’ before PCSchool will open. Answer: Your Regional & Language settings in your control panel are not correct for this WINDOWS USER. Check this by … Continue reading

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Logging into Prior Year Snapshot Workareas – with AD

As part of the End or Year process you have the option to create a Snapshot workarea prior to rolling. Some schools may encounter an issue when trying to open these Snapshot to view historical data. Active Directory Schools – … Continue reading

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