Monthly Archives: February 2012

Email Address Separator used in Spider

Issue: When we try to send email from Spider to a single person, it works, but when we try to send it to multiple recipients then it fails with “Please contact administrator” Solution: By default Spider sends email with ; … Continue reading

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Email Error – ‘The memory could not be “read” ‘

Issue  – A school is sending out a bulk email to 600 + email recipients. The email has a single page attachment. After selecting ‘Send Email’ in PCSchool they get the following error: ‘The instruction at “0x7c93729b’ referenced memory at “0x7a193bcf”. … Continue reading

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Changing Default Time-out in Spider

Issue: Some users find that the Spider views time-out too quickly (eg. after 10 minutes of no activity they are required to re-enter their username and password. Solution: You can extend the length of the time-out. First open your Internet … Continue reading

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Spider and IE9 (Internet Explorer 9)

Issue Some of the issues we have found with accessing Spider with IE9 include: – Unable to navigate to additional pages when selecting Teacher Codes. – Inability to select a  Teacher Code in the list. – Result Entry does not … Continue reading

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Blank Teacher Timetable in Spider

Issue: A common issue for schools (especially at the start of a new school year) is that when teachers or students log into the Spider they only receive a blank timetable with no classes showing. Solution: This is usually because … Continue reading

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Attendance Codes in Spider differs to the Codes in Back Office

Issue: the attendance codes available in the Spider – Roll Marking or Absence Entry are different to those available in the Back Office. Solution: The Attendance Codes are drawn from the AttendanceCodes.xml file that is found in the PCSchool\Documents folder … Continue reading

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