The message Unable to Query Configuration Information is usually related to permissions on the Visual Dataflex Web Application Service. In particular the user associated with this service can’t access the correct registry settings.
The most likely cause of this problem is that the Service has changed the user from the initially created PC School user to something else. Normally changing this user back to the correct one solves the problem.
To edit the User settings for a service:
- In Administrative Tools, open the Services panel.
- Find the Visual Dataflex 11 Web Application Server.
- Right click it and select Properties
- In the Log On tab select the PC School user account previous created by clicking the Browse button, add the password and click Ok.
The above information is for users of PCSchool Student Management School Software.