Emails can be sent to records in a Payment Execution. Provided that email is setup correctly in PC School, and the payees have email addresses set, then it should work fine.
However, if a batch is processed, and the send of emails fails (usually due to a technical error) the email addresses in the batch can be flagged as invalid. This being the case, you’ll notice that the addresses will have the @ symbols replaced with a # symbol. To check this, simply scroll all the way to the right in the top grid of the Payment Execution screen. This should show the email column.
There are two ways to correct this problem:
- Manually change the individual values in the Payment Execution grid from a # to an @.
- Regenerate the batch.
Manually changing the emails is fine if there are only a handful of records, but for larger batch you may find it more efficient to Regenerate it.
The above information is for users of PCSchool Student Management School Software.