Blank Emails via SMTP

When sending an email via the Email View or eMerge, the email appears to be mailed without problem, however the recipient only sees a blank page.

This blank emails problem is usually found on a PC that has recently been updated to use Internet Explorer 7. This solution only effects schools running PC School with Internet Explorer 7. The problem is due to an change made by Internet Explorer 7 to the way HTML is generated, and as a result older versions of the ChadoSpellEditor.ocx are incompatible.

The ChadoSpellEditor.ocx should be found in the “PCSchool\Programs” folder on the workstation. To view the version number, right-click on it in Windows Explorer, select Properties and goo to the Version tab. Incompatible versions will be anything below 5.00.0001.

If you are using an older version of the OCX file, the update it by doing the following:

  1. Download ChadoSpellEditor version 5.00.0001 from [1]
  2. Extract the contents of the Zip to the “PCSchool\Programs” folder on any workstations where emails are sent from.
  3. Extract the contents of the Zip to the “PCSchool\Programs” folder on the server, so that any future updates will include this latest version.

This update is safe to be done regardless of the Internet Explorer version installed on the PC.

Making the user Local Administrator to their local machine has also been found to solve this issue

The above information is for users of PCSchool Student Management School Software.

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About studentmanagementsoftware

Director Student Management School Software PCSchool
This entry was posted in Email, Technical / Sys Admin, Trouble Shooting / Error Messages. Bookmark the permalink.

One Response to Blank Emails via SMTP

  1. Pingback: Email Technical Notes | PCSchool Student Management Tech Support

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